Canadian Telecom giant Rogers Communications says it has restored internet connectivity for customers. Rogers Communications says it has restored connectivity to the “vast majority” of customers following a major disruption that affected its mobile, internet, and home phone service on Friday. Through an update posted on Twitter in the early hours of Saturday morning, Rogers said that some users “may experience a delay in regaining full service” in the meantime, it works to bring everyone back up and running.
Following our previous updates, we have now restored services for the vast majority of our customers and our technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. pic.twitter.com/IobL7Dze6i
— RogersHelps (@RogersHelps) July 9, 2022
The outage started in the early hours of Friday, at 5 AM, and continued throughout the day and into the evening. As of the blackout, disruption monitor NetBlocks reported that it slowed down approximately 25% of the connectivity in Canada.
ℹ️ Update: The internet and telecommunication outage in #Canada is ongoing, with a quarter of the country's observable connectivity currently knocked out; metrics show high impact to Rogers/Fido and a number of smaller network providers 📉 pic.twitter.com/HbcoM7PRKB
— NetBlocks (@netblocks) July 8, 2022
Based on CBC, Rogers has about 9 million mobile users and provides internet and cable to more than 3 million. Along with affecting users of Rogers Mobile’s subsidiary mobile companies, Fido as well as Chatr, It also disconnected a variety of vital services across the country, which interferes with 911 phone calls, debit card transactions, ATMs, the government agencies like the passport offices of Canada along with the Revenue Agency.
Due to a network outage, our telephone services are currently unavailable. Thank you for your patience. pic.twitter.com/yI9wXD2BAY
— Canada Revenue Agency (@CanRevAgency) July 8, 2022
A chart shared by NetBlocks that shows live internet traffic data from Canada shows that Rogers began reconnecting connectivity at around midnight ET on Saturday morning. The data on traffic to the internet comes from Cloudflare, a company that is a specialist in the delivery of content and DDoS mitigation; it shows similar patterns in which internet traffic began to increase at midnight and then expanded to normal levels.
ℹ️ Update: Metrics show internet service is being gradually restored in #Canada after an outage at operator Rogers that knocked out a quarter of the country's observable connectivity.
The crippling incident has raised questions over the centralisation of critical infrastructure. pic.twitter.com/rJMT25e4mX
— NetBlocks (@netblocks) July 9, 2022