The sudden shutdown of Stadia in January left many gamers frustrated and disappointed. However, Google has come to the rescue by fulfilling its promise to customers that it would issue refunds. In a recent FAQ, Google explained the refund process and provided more details to help customers get their money back.
All software purchased through the Stadia Store, such as games, DLC, and current pre-orders is eligible for a refund. In addition, Google offers refunds for hardware purchased through the Google Store, including the Stadia Controller, Founder’s Edition, Premiere Edition, and Google TV packages: Play and Watch. However, physical store purchases are not eligible for a refund.
While Stadia Pro subscriptions cannot be refunded, members can still play their Pro titles up to the shutdown. Subscriptions purchased after September 29, 2022, and for which they were charged, will be refunded.
The form of payment used for the purchase will be refunded, and Google will email customers instructions on how to set up another method of refunding the account if the original form of payment is unavailable.
Many customers have already received an email regarding their refund status. Payments are gradually being rolled out and will continue until January 18. It’s impossible to predict when each refund will arrive, so eligible users should keep an eye on their bank accounts and inbox over the next few days.
For Stadia fans, the refund process is a ray of hope during a difficult time. Google is doing its best to make things right and provide peace of mind for its customers. If you’re an eligible Stadia user, keep an eye out for your refund and enjoy some new games with the extra cash!