In a heartwarming interaction that has captivated the internet, young Chinese girl named Molly recently received a direct response from Elon Musk after reporting a bug in her Tesla Model 3. The exchange, which quickly went viral, highlights both the power of social media and Musk’s engagement with his customer base, even the youngest ones.
The incident began when Molly, a 7-year-old, noticed a glitch while using the touchscreen display in her family’s Tesla Model 3. Molly, who enjoys drawing on the car’s touchscreen, found that a previously drawn line would disappear after she made a new stroke. Her mother captured this on video and uploaded it to her Weibo account on a Sunday, which was then reshared on X (formerly Twitter) the following day.
In the video, Molly demonstrates the bug with a clear, concise explanation: “Hello Mr. Musk. I am Molly from China. I have a question about your car. When I draw a picture, sometimes the lines disappear like this. You see it? So can you fix it? Thank you.”
Elon Musk, known for his active presence on social media, responded to the video within hours of it being posted on X. His reply was simple yet reassuring: “Sure.”
Molly’s mother expressed her happiness at Musk’s acknowledgement, noting that while the response was significant to her, Molly simply went back to playing after seeing the comment. “The various opinions from the outside world don’t affect a little child that much. However, the fact that Musk responded to Molly’s action, I think, is very meaningful for my daughter,” she said.
Elon Musk’s response sparked a wave of reactions on social media. Many users praised Molly’s clear communication and Musk’s willingness to address even the smallest issues reported by his customers. Comments ranged from admiration for Molly’s English skills to humorous anecdotes from other Tesla owners.
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One user commented, “I think Elon can fix anything, so yes,” while another added, “Awww, she’s so adorable.” Others highlighted the effectiveness of Molly’s bug report, with one user saying, “Molly is the perfect end user. Concise description when reporting the problem and includes reproducible examples with screenshots or video.”
Elon Musk’s engagement with Molly’s bug report underscores his commitment to improving Tesla’s products based on user feedback. It’s not uncommon for Musk to respond to customer inquiries and concerns on social media, but this particular interaction highlights how even young users are empowered to contribute to the development and enhancement of Tesla vehicles.
This interaction between Molly and Elon Musk serves as a reminder of the importance of addressing customer feedback promptly and personally. It also showcases the growing influence of social media in bridging the gap between consumers and companies, allowing for real-time communication and problem-solving.
